Smile! Your complete satisfaction is guaranteed! If you are not happy with your original stock furniture purchase within 30 days of it's delivery, we will ensure your happiness or refund your money and accept your return in it's original condition.
Excludes mattresses. See store for details.
Mattress Comfort Guarantee
- Please understand that it takes a minimum of 30 days to adjust to your new sleep surface. In addition to changing your mattress, improving your sleeping environment is critical to a better night’s sleep. If after 30 days you are not comfortable, please contact your Howell Furniture Sleep Expert. We will give you up to 90 days to come in and re-select a new mattress, on all sets purchased over $999. Sets under $999 are covered under the manufacturer’s warranty and do not qualify for a Comfort Guarantee.
- The 90 day Comfort Guarantee period begins the date you receive your new sleep set. The Comfort Guarantee requires that you sleep on the new set for 30 days and if you are not happy you have up to 90 days from date of receipt to a one-time re-selection for equal or greater value.
- All re-selections are subject to a $199 restocking fee, as well as re-delivery fee of $69.
- You may select a new mattress of equal or greater value. If you select a mattress of greater value, you will be responsible for the difference in price. If re-selection is of lesser value, there will not be a refund of the difference.
- We encourage you to take your time in making a re-selection, for there is only one Comfort Guarantee allowed per customer.
- The mattress must be stain free and the purchase of a mattress protector is required to qualify for the Comfort Guarantee and to ensure your mattress is protected.
- The Comfort Guarantee does not apply to foundations, nor will it apply to re-selections for issues regarding mattress size or height. Adjustable Bases are not included in the Comfort Guarantee and are not eligible for return or exchange.
- Bedding accessories including pillows, mattress protectors, encasements, or sheets are not eligible for exchange or return once received by the customer.
- Comfort Guarantee re-selections are not allowed on special sizes or custom orders, floor models or warranty exchanges.